Terms of purchase

Generally
All prices include the applicable value added tax at the time of sale, currently 25%. Shipping is added to all prices unless otherwise stated. To make a purchase on edosthlm.se, you must be over 18 years of age. If you are under 18, the Swedish Parental Code requires the consent of a guardian. By ordering on edosthlm.se, you accept the terms and conditions published at the time, which are stated below, and you certify that the information you provide about yourself is correct.

The terms we, our, ours and us below refer to Edosthlm/ Edo Sweden AB
Company information:
EDO SWEDEN AB
Styrmansgatan 18

55312 Jonkoping

email: info@edosthlm.se
Corporate registration number: 559283-9475

We use Klarna as our checkout provider. This means that we may share your personal data such as contact details and order information with Klarna when the checkout is loaded, in order for Klarna to be able to process your purchase. Your personal data that is shared is processed in accordance with Klarna's own data protection information .

Other EU country
Residents of an EU country other than Sweden can submit complaints online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we will follow the decision of ARN or an equivalent dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.


Limitation of liability
We do not accept any liability for indirect damages that may arise due to the product. We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers. Furthermore, we do not accept any liability for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.


Ordering
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all the information about your products, price, billing and delivery address. If there is anything wrong with the order confirmation, please contact our customer service immediately.

Payment
We accept invoice, partial payment, credit and debit cards via Klarna.

Unclaimed packages
You must provide valid and correct delivery information. If Edo Sweden AB receives a package that was sent to the wrong address or was not picked up, it is up to you to pay for new shipping. For orders that are not picked up, we charge a fee of 250 SEK.


Campaigns
It is not possible to combine any discount codes with other promotions or offers, unless otherwise stated.


Delivery
Our normal delivery times are 2-7 working days depending on the shipping option chosen. Orders placed on weekends will be shipped the following Monday at the earliest. If there are any delays in delivery (without us having notified you of a longer delivery time), please contact our customer service.

Prices
All prices on the website are stated in SEK and include VAT (unless otherwise stated or selected by the user). We reserve the right to change prices due to incorrect information and reserve the right to adjust the price.


Product information
We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.


Damage
In the event of a broken or opened box upon delivery, contact your delivery point immediately when you pick up the package. They have ready-made forms for reporting damage.


Dispute
In the event that a dispute cannot be resolved by mutual agreement between our customer service and you, you as a customer can contact the Swedish National Board of Consumer Complaints. The Swedish National Board of Consumer Complaints has a telephone number of 08-508 860 00.


Outside the EU
When we start delivering outside the EU, any import VAT and customs duties are up to you to pay.


Missing order confirmation
Due to technical errors or other circumstances beyond Edosthlm's control, your order confirmation may be delayed or not received at all. If your order confirmation takes more than 30 minutes, please contact our customer service.


Change of terms and conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online on the website. The changed terms and conditions are deemed to be accepted when you place an order or visit the website.


Complaint
We follow the Swedish Consumer Agency's recommendations for e-commerce. Customer service must always be contacted via our email (care@edosthlm.se) within a reasonable time. For more information, see below. Complaints about broken products must be made within a reasonable time after the defect has been discovered, but no later than 1 year from the time of purchase. Please note that the broken product and packaging must be saved until the matter is resolved. If the item is not in stock or has been discontinued, we will contact you before further processing. We normally handle complaints within 3-14 working days. If a complaint about a purchase is approved, we will refund the amount for your order within 30 days.


Exceptions to the right of withdrawal
The product must be unopened and unused, but by law you have the right to ensure its properties and functions. When exercising the right of withdrawal, we have the right to make a depreciation deduction in cases where the product has been handled to a greater extent than necessary. Depreciation is assessed on a case-by-case basis. Opened and/or used makeup products are not taken back due to health and hygiene reasons. If the cancellation of the purchase is approved, we will refund the amount for your order within 21 days.


Right of withdrawal
When purchasing products on edosthlm.se, you as a customer have a 30-day right of withdrawal from the date you have received the goods you have ordered. You are responsible for checking that the delivery and the products are undamaged upon receipt of the package.

You have 30 days of open purchase from the date you receive the package, provided that the product is returned unused in undamaged original packaging and in cases where the product is sealed, this must be unbroken. You can then choose whether you want to exchange for another product or get your money back. If you wish to make an exchange, contact our customer service ( care@edosthlm.se ) before sending in a return. In the event of a return or exchange, you will pay the return cost yourself. Clearly mark the return with Edosthlm and your order number and send the package to:

Shelfless
to: EDO STHLM

Fanérgatan 14b

566 33 Habo

If you would like a standard form for exercising the right of withdrawal, it is available on the Swedish Consumer Agency's website, www.konsumentverket.se
Returns take approximately 1-3 weeks. Remember to save the receipt for your return and send it with tracking so that we can reimburse you for the return even if the package is lost during delivery. Unclaimed shipments that are returned will be charged 250.