General
All prices include value added tax applicable at the time of sale, currently 25%. Shipping is added to all prices unless otherwise stated. To complete a purchase on edothlm.se, you must be over 18 years of age. If you are under the age of 18, according to the Parental Code, the guardian's consent is required.

By placing an order on edosthlm.se, you agree to the currently published terms and conditions stated below and certify that the information you provide about yourself is correct. The terms we, our, our and us below refer to Edosthlm/ Edo Sweden AB

Company information:
EDO SWEDEN AB
Styrmansgatan 18
55312 Jönköping
e-mail: info@edosthlm.se
VAT: SE559283947501

We use Klarna as supplier of our check out. This means that we may share your personal data such as contact details and order information with Klarna when the checkout is loaded, so that Klarna can handle your purchase. Your personal data that is shared is processed according to Klarna's own data protection information. Other EU countries Residents in an EU country other than Sweden can submit complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Limitation of liability
We take no responsibility for indirect damages that may arise due to the product. We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Order
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about your products, price, billing and delivery address. If there is an error in the order confirmation, you should immediately contact our customer service.

Payment
We accept invoice, partial payment, credit and bank card via Klarna Unclaimed packages You must provide valid and correct delivery information. If Edo Sweden AB receives back a package that was sent to the wrong address or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of EUR 35.

Promotions
It is not possible to combine any discount codes with other promotions or offers, unless otherwise stated.

Delivery
Our normal delivery times are 2-7 working days depending on the selected shipping option. Orders placed on weekends are shipped the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), please contact our customer service, care@edosthlm.com.

Product information
We reserve the right for any printing errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible. Damage In the event of a broken or opened carton upon delivery, contact your delivery point immediately when you pick up the package. They have ready-made forms for reporting claims.

Dispute
In the event that a dispute cannot be resolved in agreement with our customer service and you, you as a customer can turn to the General Complaints Board. The General Complaints Board can be reached by +46(0)8508 860 00.

Outside the EU
When we start delivering outside the EU, any import VAT and customs duty is up to you to pay.

Failure to receive order confirmation
Due to a technical error or other circumstances beyond Edosthlm's control, your order confirmation may be late or completely fail to appear. If your order confirmation takes more than 30 minutes, please contact our customer service.

Change of terms and conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed terms and conditions are considered accepted in connection with ordering or visiting the website.

Complaints
We follow the Swedish Consumer Agency's recommendations for e-commerce. Customer service must always be contacted via our e-mail (care@edosthlm.com) within a reasonable time. For more information see below. Complaints about a broken product must be made within a reasonable time after the fault has been discovered, but no later than 1 year from the time of purchase. Please note that the broken product and packaging must be saved until the matter is resolved. If the product is not in stock or has expired, we will contact you before further processing. We normally handle complaint cases within 3-14 working days. In the event of an approved purchase complaint, we will refund the amount for your order within 30 days.

Exceptions to the right of withdrawal
The product must be unbroken and unused, but by law you have the right to ensure its properties and functions. When using the right of withdrawal, we have the right to make a reduction in value in cases where the goods have been handled to a greater extent than necessary. Impairment is assessed on a case-by-case basis. Opened and/or used makeup products are not returned due to health and hygiene reasons. In the event of an approved cancellation of the purchase, we will refund the amount for your order within 21 days.

Right of withdrawal
When purchasing products on edosthlm.se, you as a customer have a 30-day right of withdrawal that applies from the time you have received an item that you have ordered. You are responsible for checking that the delivery and the products are undamaged in connection with receiving the package. You have 30 days of open purchase from the time you receive the package, provided that the product is returned unused in undamaged original packaging and in cases where the product is sealed, this be unbroken. You can then choose whether you want to switch to another product or get your money back. If you wish to make an exchange, contact our customer service before sending in a return. In case of return or exchange, you pay the return cost yourself. Mark the return clearly with Edosthlm and your order number and send the package to:
Dreamlogistics
Fanérgatan 14b
SE-566 33 Habo
Sweden

If you want a standard form for exercising the right of withdrawal, it is available on the Swedish Consumer Agency's website, www.konsumentverket.seReturn handling takes about 1-3 weeks. Remember to save the receipt for your return and send it traceable so that we can reimburse you for the return even in cases where the package is lost during delivery.